Healthcare Operations  ·  Business Analysis  ·  Digital Solutions

From operational problem to working solution.

I analyse complex healthcare and business operations, redesign workflows and build practical digital solutions that improve control, visibility and decision-making. I don't start with technology — I start with the problem.

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01Problem
02Process
03Data
04Solution
05Implementation
from operational noise to an implemented answer

Selected work

Founder & product lead · Flagship build

IMTISUITE — pharmacy operations platform

ProblemSales, inventory, purchasing, compliance and management activity sitting in separate workflows, separate reports and separate responsibilities.
ApproachMapped the operational domains and the dependencies between them, then designed one platform carrying role-appropriate operating contexts over it.
OutcomeImplemented product components and tested workflows, with operational, commercial and governance activity connected in one architecture.
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evidence · platform entry — role-directed operating contexts implemented product
IMTISUITE sign-in screen: one connected platform for modern pharmacy operations, describing the Pharmacy Portal, Distributor Operations and Regulatory Portal beside a work-account sign-in form.
Implemented IMTISUITE platform entry, with account details removed.

Business analysis · Decision support

Pharmacy Inventory Intelligence

ProblemCapital locked in dead, slow and excess stock — invisible in day-to-day operations.
ApproachFull analysis of inventory, purchasing behaviour, stock movement and margin structure.
OutcomeManagement could see where cash was trapped and act on specific release opportunities.
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evidence · inventory intelligence — implemented solution reconstruction
Inventory intelligence view showing stock position, portfolio classes, exit-class value, availability and month-end stock cover, with value-by-category and portfolio-class charts.
Reconstructed from the implemented intelligence solution using representative data.

Product strategy · Multi-business platform

From PAON to IMTISERVE

ProblemAn operations system built around one café, with no clear line between what belonged to that business and what did not.
ApproachRan the operation on the implementation, then separated business-specific configuration from the operational patterns underneath it.
OutcomeA reusable platform direction — business and location context established at entry, shared operational capabilities beneath it.
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evidence · IMTISERVE — operating environment implemented product
IMTISERVE operating environment for a demonstration business at its main branch, with point of sale, sales, products, categories, inventory, purchases and transfers in the navigation.
Implemented operating environment: reusable business functions in a branch-aware workspace.

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How I work

From diagnosis to implementation
01  Problem

Understand the operation

Find the actual problem rather than starting with a tool. Sit inside the operation until the friction is specific.

02  Process

Structure the process

Map workflows, controls, actors and exceptions — how work really happens, not how the manual says it does.

03  Data

Interrogate the data

Turn fragmented operational information into evidence that supports a decision.

04  Solution

Design the solution

Choose the appropriate answer — a workflow, an automation, a dashboard or a product. Not every problem needs software.

05  Implementation

Make it work

Prototype, build, test and improve until the solution holds up in daily operation.

Capabilities

Organised by outcome, not by tool

Operations Analysis

Understand how work actually happens; identify friction, controls, risks and opportunities.

Process & Workflow Design

Turn manual or fragmented processes into clear, accountable workflows.

Data & Decision Support

Structure operational data so managers can see what is happening and decide with confidence.

Automation

Remove repetitive work; automate the operational checks and handoffs that should never be manual.

Digital Product & Solution Design

Translate operational requirements into useful applications, internal tools and digital products.

Healthcare Operational Consulting

Apply deep pharmacy and healthcare-domain understanding to operational and technology problems.

About

Healthcare practice Operational leadership Business analysis Process improvement Digital solutions Product development

Years inside real healthcare operations — across pharmacy practice, inventory, purchasing, compliance and operational leadership — are what make the digital work credible. The analysis, workflows and products come from understanding how operational problems behave in the real world.

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Contact

Have an operational problem worth solving?

Describe the problem — the friction, the missing visibility, the process that keeps breaking. If I can help, I'll tell you how I'd approach it. If I can't, I'll say so.

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